Dental Server and Critical Network Device Monitoring
AAI uses powerful network device monitoring tools that provide us with instant awareness of your practice's mission-critical dental server and networking components. Our monitoring software allows us to detect and immediately repair problems, minimizing future issues before they affect your dental practice’s network infrastructure and your ability to view schedules, x-rays or patient history. The end result is maximum uptime, guaranteed results that we deliver. Learn More About How We Do It...
Online Backups
Who is watching over your backup process? Is your patient and accounting data offsite, in a secure location? Who will you turn to if you require a full system restore or need to recover an accidentally deleted file? AAI provides HIPAA compliant, automated online backups, reviewed daily by technology professionals. If you do need to recover a file, just call us. A live, plain-English speaking consultant will get your information back for you immediately. Learn more about our disaster recovery and practice continuation services...
Guaranteed Service Level and Warranty of Operability
When you partner with AAI for your network support solutions, we make the following commitments to your practice:
- Guaranteed response time (call back time)
- Non urgent (desktop or single user) issues – 4 hours M-F 8-6
- Emergency (server or network) issues – 1 hour 24x7x365
Guaranteed on site response time (if on site visit required for resolution)
- Non urgent (desktop or single user) issues – 72 hours M-F 8-6
- Emergency (server or network) issues – 24 hrs M-F 8-6
- 24x7x365 Emergency Service
- On-call technicians have pagers that will respond to an emergency service request 24 hours a day
- No Emergency or Overtime Rate charges
- Single instance resolution on same (repeated) support issue
- Warranty of operability for duration of Support Agreement
- Outlook Web Access
- Remote Web Workplace
- VPN access
- Online Backup operation
- NetworkPrinter(s) operability
- Firewalloperability
- Virus FreeNetwork
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